Our refund and returns policy lasts 14 days. If 14 days have passed since receiving your order, we may not be able to offer a full refund or exchange.
Customer service is important to us and we will always try to provide a suitable resolution if you are unhappy with your purchase. However, due to most of our products being made to order we may not be able to offer a refund/exchange where the wrong product has been ordered, or is unsuitable for the end use, particularly for larger orders.
Goods which are eligible for a return will only be accepted if unused and in the same condition that they were received in.
Shipping costs for returns will be the responsibility of the customer.
If you’d like to return your goods for a refund, please email us at contact@rubber-stuff.co.uk with the details of your order and the reason for the return.